Business Ostapa Bendera does not die.
Business Ostapa Bendera does not die.
Though it is resisted also by the law on protection of the rights of consumers.
Last week the international public has noted
The world day of protection of the rights of consumers. A holiday, that
Is called, "with tears on eyes": behind its solemn facade
- Numerous swindle, swindle, measurements, weather-cloths... For
Our country this day has coincided with a decade of an adoption of law of the Russian Federation
"About protection of the rights of consumers". The basic department which is responsible
Performance of the given law, is the Ministry of the Russian Federation on
To antimonopoly policy and business support (MAP).
The head of the Territorial administration responds to questions "OG"
MAP across Moscow and Moscow area Taisija TKACHEVA.
- Taisija Nikolaevna, that shows ten years' experience:
How much effectively the law protects the consumer?
- For today it is safely possible to declare that, what is it
The most working law: in him each article is claimed. And, to
To example, in the Criminal code not each article works. The law about
To protection of the rights of the consumer it is practically ideal on the design:
In him balance of interests of consumers is reached,
Businessmen and the state. Thus the law all time
It is specified, amendments are periodically made to it. But these
Updatings do not change the law as a matter of fact and to the logician. Here, for example,
In last edition deputy Joseph Kobzon has brought absolutely
Remarkable addition that if the concert goes under
Soundtrack, about it should be written in the poster, in tickets, in
Aaplets. The spectator should know about what to it the given actor
Renders service and whether there is it of money requested for the ticket.
- The main thing in the law all the same not how it is written, and how
It is executed...
- MAP Russia, its territorial administrations in this plan
Do much. Perhaps, even hardly more than it is required on
To the law. For example, it is not written down anywhere, that we should work with
Letters of consumers. And we continue to consider everyone
The complaint of consumers. By the way, in the Moscow region, for
Which I respond, 15 million inhabitants. Plus every day to us
Comes an order of 4 million visitors, which on ours
The consumer market are active participants: or
Sellers, either buyers, or consumers of services. And if
In this market someone has offended them, they address to us. Can
To imagine, that will be, if all 19 million persons at once
Will write us complaints! At us, by the way, their consideration
The department in 7 persons is engaged... Behind the ministry should be
Other functions: ideology, methodology of protection of the rights of the consumer.
- Well, and who then should protect the concrete
The consumer?
- Well, first, our consumer for last 10 years became
Rather competent. In it, I hope, there is also our merit. We
Indefatigably we are engaged in consumer education,
Informing and education. It is enough to tell, that in ours
To the country a subject matter of "the Basis of consumer knowledge"
Is obligatory for teaching in high schools, in
Average special and higher educational institutions.
And generally the law has provided creation of system of protection of the rights
Consumers which is based on three foundations. One of them -
The state system of protection. It not only MAP, but also
Gosstandart, gossanepidemnadzor, gostorginspektsija,
Vetinspektsija... Only 49 supervising structures, which from the person
The states observe of quality and safety of the goods and
Services. Further, there is a court which is obliged to protect the consumer
According to the law. There is rather branched out network
Public organisations on protection of the rights of consumers. And, at last,
Third "whale" who should become the most powerful in the country: bodies
On protection of consumers at local government. The law gives to them
The big rights on stay of sale, manufacturing of the goods and
Rendering of services which harm to the consumer. But while it
Local governments use the right somehow very much
Constrainingly. And after all, probably, on a residence should
To go the inhabitant of a 9-million city with the delayed curd cake, instead of in
The ministry of an antimonopoly policy. In this plan I can
To tell compliments to the Moscow regional structures. Here
One of the first in the country have created at local government
Bodies on protection of the rights of consumers which work 10 years with
The maximum effect. And the governor of the Moscow area Boris
Thunders pays to this question essential attention.
- What infringements in the consumer market meet
Most often?
- The greatest percent of infringements traditionally in trade sphere.
Further there are housing-and-municipal services. The available housing is in
Awful status, and management of it - simply ugly. From here
Large quantity of complaints of consumers. On the third place in it
Original charts there are tourist services, quantity
Infringements on which does not decrease. At times our tourists the whole
By planes cannot return home, them there throw out from
Hotels, and they at stations, on beaches wait, while someone will take out them
Home... The Problem that the law on bases of the tourist
To activity contradicts the law on protection of the rights of consumers on
To many positions.
One more weak link in protection of the rights of consumers - so
Named remote sales: all these wonderful mops,
Miracle-varezhki and other "miracles" which are on sale on distance.
Last of them - a belt from sobachej a wool which is advertised
As panacea from any illnesses. Actually our examination
Has shown, that it is made of the sheep wool with repjami.
In remote sales the set of structures trades, but
The champion on infringements is "Euroshop".
- You have listed traditional "illnesses" of ours
The consumer market. And whether is new, arisen in most
Last time?
- Our experience shows, that Ostap Bendery has not died: its business
Lives and wins. The imagination of swindlers gives out all new and new
Deceit methods. For example, every possible lotteries with prizes. The person
Takes out from a mail box colour bukletik where it is written, that
It has got to number of winners of a lottery and has won "Mercedes". It is necessary
Only at first to buy pair of gloves which will rescue it from
Frost, and "Mercedes" to an entrance will drive tomorrow. And the person
Writes out gloves for 99 dollars of 99 cents, which on most
Business there are 5 roubles and are on sale in all markets. But "Mercedes",
Naturally, does not appear, because draw conditions are written
So, that anybody also should not drive it.
Or other example: lotteries which spend firms on
To manufacture of soft drinks - every possible prizes under
Lid to search. Firms, as a rule, large and diligent
And the competitions spend fairly. But in practice arise
Situations when distributors carry this drink on all ours
To the immense country. And while it will get to the consumer somewhere on
To Kamchatka, competition will already end. And the Kamchatka consumer the goods
Has bought, a label has read, competition terms there are not specified, and under
Lid any prize was... It begins to itself(himself) a prize
To demand, and competition has ended for a long time already.
- Whether it is possible to the suffered consumers to receive the material
Indemnification for the damage caused to it?
- Yes, and now the sums of claims which are submitted by victims
Consumers, make impression. There are mullions-strong claims,
Which people are not afraid to submit and win. It is important, that for 10
Years we have come to that the consumers feeling
Victims, safely address in court. And we help them,
Drawing the conclusions for courts, of course, when
The consumer of the rights. Usually our conclusions are taken into consideration
Courts, and the consumer wins. For example, recently was very much
The interesting business connected with infringement of the rights of the consumer in
Hairdressing salon. The woman has come there to be painted in
The blonde. The effect has appeared shaking: on a head at all
There was a hair. It has brought an action the claim against the sum of 250 thousand roubles
Also has carried case.
The inquiry.
For the past year by antimonopoly bodies it is considered 51,1
Thousand references of citizens (on 27 % more than in 2000).
It is spent 5,9 thousand checks of managing subjects. It is revealed
31 thousand infringements, 67,4 % from which it is eliminated in the voluntary
Order. It is given out 2,4 thousand instructions, for which default in
133 cases penalties for the sum of 540,4 thousand roubles are collected.
By local governments it is considered 519,3 thousand complaints
On protection of the rights of consumers (on 43,5 % more than in 2000), in
Courts it is raised on the given problematics about 10 thousand affairs.
DMITRY DOKUCHAYEV.
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//* an information Source: the General newspaper, 21.03.02
//* Reg. Nom. - 1120300267.07-------------------------------------------
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